SEND Performance

Swindon Local Authority and its partners are committed to delivering high quality support for all children and young people with Special Educational Needs and Disability (SEND). You have told us that transparency of the performance of timely statutory needs assessments, quality of Education Health and Care (EHC) Plans and communication with the SEND Casework Team are important to you. We will therefore update this page on a bi-monthly basis. 

September 2021 SEND Casework Performance update

September 2021 SEND Casework Performance Update. EHCP issued within 20 weeks EXCLUDING exceptions January 2021 - August 2021

September 2021 SEND Casework Performance Update. EHCP issued within 20 weeks EXCLUDING exceptions January 2021 - August 2021.

PYA – Previous Year Actual 

Exceptions: Where there are exceptional circumstances, it may not be reasonable to expect Local Authorities, and other partners, to comply with the limits above. The Special Educational Needs and Disability Regulations 2014 set out specific exemptions. These include:

Appointments with whom the Local Authority has requested information are missed by the child or young person (this only applies to the duty on partners to comply with a request under the EHC Needs Assessment process within 6 weeks)

The child or young person is absent from the area for a period of at least 4 weeks

Exceptional personal circumstances affect the child or his/her parent, or the young person and

The educational institution is closed for at least 4 weeks, which may delay the submission of information from the school or other institution (this does not apply to the duty on partners to comply with a request under the EHC Needs Assessment Process within 6 weeks)

Compared with 2020, in the month of August, we are seeing a decrease in the % of assessments which are being completed within the 20 week statutory deadline. In the months of May, June and July, we saw in increase in the number of assessments received, which has put pressure on the whole system, particularly the Educational Psychology Service, who have been struggling with capacity to complete the number if assessments required, which results in advice being received outside of the 6 week statutory deadline.

Quality Assurance

Quality Assurance - Quality of EHC Plans September 2021 (1 = low, 5 = high)

The graph above details an average of scores for Quality Assured plans from Level 1 (Team Leader) for the months of June and July 2021. Section I (Named Placement) has seen a decrease in scoring compared to the last SEND Performance Page update. As previously stated, the graph above shows an average of scores between June and July. This therefore does not show, that we are aware that there has been a reduction in scoring across all areas between June and July. This is likely on the backdrop of the new team structure and the number of new team members undergoing a robust induction programme. Quality concerns will be being addressed monthly with the Statutory SEND Team as all team members attend a Group Quality Assurance session.

NOTE: Quality of EHC Plans are measured using the Quality Assurance Framework tool published on the Local Offer


Type of Tribunal and Number of Tribunals received by month 2021

Note: The Tribunal data was gathered on 09.09.2021. 

So far in 2021, we have received 46 Tribunals. This is an increase of 15 compared to the data on the last SEND Performance Page. Almost half of our Tribunals are for Section I (named placement). The number of Tribunals we have received in one month has seen a big peak in August 2021.

Casework Team Structure

SEND Service Team Structure - Statutory SEND Casework Team

SEND Service Team Structure - SEND Operations Team


SEND Service Front Door

SEND Service Front Door Contact Log September 2020 to August 2021

Note: The Contact Log analysis includes all contacts received via the ‘Front Door’ via Email, Phone, Post or the SEND Portal. This data does not include communications sent to individual officers. 

Contacts into the service are RAG rated on a 24, 48, 72 & 96 hour time period. 

The pie chart shows the number of contacts received into the SEND Service between September 2020 and August 2021. It shows that 88% of communications received via the ‘Front Door’ are responded to on, or before, their allocated deadline. This is a 2% decrease compared to the data reported on the last SEND Performance page. 

Despite it being the summer holidays, August was still a busy month for the SEND Service, receiving 1,113 contacts via the ‘Front Door’.

If you have trouble seeing these images please download a pdf version here:

September 2021 SEND Casework Performance update

If you have any questions regarding the content of this page please email