Meet the SEND Service
Page updated: 01/03/2022
The SEND Statutory Service is currently experiencing a high volume of calls, in addition to this there is a high level of sickness within the Delivery Support Team and these are the staff who manage the ‘SEND Front Door’. This means that with immediate effect and for a period of at least the next ten working days that all calls will be diverted to the Council’s main switchboard. Calls will automatically transfer so you do not need to ring a different number. All calls will then be sent into the SEND Service who will triage response times. We will aim to respond at the earliest opportunity and thank you for your patience during this time.
The SEND Statutory Service is working with limited capacity. To speak to an officer, please call 01793 464641 and we will answer your query in 48 – 96 hours.
Lines are open Monday-Thursday 8-5pm and on Friday 8-4:30pm. You can also email us at SENDService@swindon.gov.uk.
SEND Statutory Service
As many of you know the SEND Statutory Service has two main functions – to complete statutory needs assessments for children & young people where it has been agreed that they have met both parts of the legal test; and to complete the annual review processes for EHCPs.
Previously both functions were managed across the teams with officers having a mixed caseload, this often caused difficulties with competing pressures.
In order to address this and to ensure full compliance with both aspects of the team’s work we have re-designed our delivery model into three parts:
- An Assessment Hub - where Officers will have a caseload where assessments have been requested/agreed and this hub will manage all requests across the borough from day one to twenty weeks;
- Three Reviewing Hubs - who will manage the processing of Annual Reviews to ensure compliance with time scales, the Reviewing Hubs are split into three – North & South, managing cases for children and young people aged 0-14;
- A Preparing for Adulthood Team - who managed all cases across the borough for children and young people aged 14+.
We believe that this model will see an improved service for our children, young people and their families however as with any changes there will be some teething issues but we will work with these as and when they arise.
SEND Service staff and profiles
The SEND Team have their own "all about me" which is an opportunity to get to know more about the officers in the team.
Help us to help you – SENCo Guide
The majority of questions received via the SEND Service Front Door have the answers on the Local Offer. Please look on the Swindon Local Offer - FAQ SEND - Menu page for a wealth of information on SEND, including the Help us to help you – SENCo Guide FAQ's.